Customer Service Representative
Company: Community Choice Financial Family of Brands
Location: Santa Maria
Posted on: October 11, 2024
Job Description:
Overview: As a Customer Service Representative, you'll build
connections and offer a wide range of products and services to our
diverse customer base. Our customers are on the go and put their
trust in us to provide quick and reliable financial solutions. Your
precise cash handling, attention to detail, and ability to engage
professionally with customers and peers in a fast-paced environment
will allow you to reflect on our mission while advancing your
career. Responsibilities: Forge connections with customers to
cultivate lasting relationships that drive repeat business.
-Skillfully review, validate, and process customer transactions
with accuracy including check cashing, money transfer, and customer
payments. -Proactively maximize customer success by offering
personalized financial services that fit their lifestyle. -Enter
and maintain customer information with precision and integrity into
a Point-of-Sale (POS) system. -Build new business by completing
inbound and outbound call campaigns daily. -Assist in customer
account management and collections by accepting payments, and
monitoring and managing customer appointments. -Maintain internal
and external store appearance and meet cleanliness standards to
enhance the customer experience. -Maintain office security and
conduct proper opening and closing procedures, including management
of vault and cash drawer. -Uphold compliance with Company policies
and procedures, and all relevant local, state, and federal laws and
regulations. -Engage in ongoing training and remain updated on our
evolving products and processes. -Work efficiently in a dynamic and
fast-paced environment and effectively navigate multiple tasks with
ease to meet individual and team performance standards. -Maintain a
full-time work schedule with regular, in-person attendance,
including weekends. A full-time work schedule for this position
includes, at a minimum, 40 hours per week.* -*Store hours,
schedules, and/or the minimum number of hours required for this
position may be subject to change by brand entity and at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements. Qualifications:
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and peers
- Meticulous attention to detail and ability to accurately enter
data
- Proficiency in using phone, Point of Sale, Microsoft Office,
and other computer systems
- Must be at least 18 years of age
- Background check required (subject to applicable law)
- Ability to meet the physical demands for this position, which
frequently include: the ability to remain in a stationary position,
including standing up to 90% of the time, the ability to move and
transport up to 25 pounds, the ability to move about inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard.Preferred Qualifications and Skills
- Experience in check cashing, document verification, and/or
money order processing
- Prior cash handling, cash drawer/vault management
experience
- Bilingual (English/Spanish) is a plus and may be required for
certain locations - What We Offer: Our Benefits Include**:A
comprehensive new hire training program Access to a robust learning
management system, full of e-learning modules and training programs
to help boost your professional and personal developmentPerformance
based career advancementMultiple coverage choices for medical
insurance, all include free telemedicine and medical spending
account (HSA/FSA) optionsTraditional 401(k) and Roth 401(k)
Retirement plan with a generous Company match
programCompany-Sponsored Life and AD&D InsuranceVoluntary
benefits, including dental, vision, short-term and long-term
disability plans, accident, critical illness, hospital confinement
insurance, and even pet insurancePaid Time Off (Accrue 12 days per
calendar year plus additional days for each year of service after
the first year of employment)Diverse Culture and Inclusive
EnvironmentA relaxed, business casual dress code that includes
jeans and sneakers!**Based on current benefit offering, which is
subject to change with or without notice. Certain benefits are
subject to the terms and conditions of the governing plan documents
which should be consulted for additional details and eligibility
requirements. -Our CompensationThe base pay for this position is
$20.00/hr. The compensation listed represents only the base pay for
this position, which is just one of the many elements of the
Community Choice Financial - Family of Brands Total Compensation
package. - -About Us -For over 30 years, Check Into Cash - has
served as a national leader in short-term credit solutions. We
offer a variety of money services to help families meet their
ever-changing financial needs including Payday Advances, Cash
Advances, Title Loans, Title Pawns, Check Cashing, Western Union -,
Bill Pay Services, and Green Dot - Visa - Debit Cards in our
centers as well as online loan products. -The information contained
herein is not intended to be an all-inclusive list of the duties
and responsibilities of the job, nor is it intended to be an
all-inclusive list of the skills and abilities required to do the
job. The Company may, at its discretion, revise the job description
at any time, and additional functions and requirements may be
assigned by supervisors as deemed appropriate. - Requirements,
skills, and abilities included have been determined to illustrate
the minimal standards required to successfully perform the
position. Important: The Community Choice Financial - Family of
Brands will never ask you for banking or other payment information
at any point during the interview or hiring process, nor will we
conduct an interview via text message. Any official email
correspondence will come from the domains @ccfi.com, @titlemax.com,
or @titlemax.biz. In-store positions are in-person only. -The
Community Choice Financial - Family of Brands is committed to
providing an inclusive workplace free of discrimination based on
race, color, religion, sex, age, national origin, military status,
disability, pregnancy, sexual orientation, gender identity or
expression, genetic information or any other characteristic
protected by applicable law. Candidates of all backgrounds are
encouraged to apply. CCFI Companies, LLC is an equal-opportunity
employer.
Keywords: Community Choice Financial Family of Brands, Ventura , Customer Service Representative, Hospitality & Tourism , Santa Maria, California
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