Helpdesk Technician

Company: VirtualVocations
Location: North Hollywood
Posted on: November 15, 2024

Job Description:

A company is looking for a Helpdesk Technician I to provide technical support to end-users.

Key Responsibilities

Provide technical end-user support via telephone, email, or web chat
Perform restorative or maintenance actions to resolve end-user problems
Track incidents and calls accurately in the database

Required Qualifications and Education

Bachelor's degree or vocational training in IT-related courses is a plus
Minimum of two years of college completed or a Diploma/Certificate course finished
Prior Software Application support experience is a plus
Prior BPO experience in Technical Support is a plus
Familiarity with ticketing systems is a strong advantage

Keywords: VirtualVocations, Ventura , Helpdesk Technician, Professions , North Hollywood, California

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